Refund and Return Policy of FLYTOPIX
Effective Date: March 21, 2025

At FLYTOPIX, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and easy return and refund process to ensure that you have the best shopping experience possible.

1. Return Eligibility

You may return items within 30 days from the date of receipt if they meet the following criteria:

  • The item is unused, unworn, and in its original condition.
  • The item has all original tags and packaging intact.
  • The item has not been altered or washed.

Certain products such as sale items, undergarments, or swimwear may not be eligible for return due to hygiene reasons. Please check the product description for any exclusions.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at contact@giganovas.xyz or call +44 079 8715 1481 to initiate the return process. Please include your order number and the reason for the return.
  2. Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to proceed.
  3. Package the Item: Carefully package the item, including all original tags and packaging, to prevent any damage during transit.
  4. Ship the Item: Send the item to the return address provided by our team. Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will issue a refund to the original payment method within 7-10 business days. Please note that depending on your payment provider, it may take a few extra days for the refund to appear in your account.

If your return is not approved due to non-compliance with the return conditions, we will notify you and provide options for you to have the item returned at your cost.

4. Exchanges

At FLYTOPIX, we currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the item you want.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@giganovas.xyz with photos of the damage and a description of the issue. We will provide a return label and ensure that a replacement or full refund is issued at no additional cost to you.

6. Non-Refundable Items

  • Gift cards are non-refundable.
  • Sale items marked as final sale cannot be returned or refunded unless the item is defective or damaged.

7. Shipping Fees

Shipping fees are non-refundable, and you are responsible for return shipping costs unless the return is due to a defective or incorrect item.

FLYTOPIX is committed to providing exceptional customer service and ensuring you’re completely satisfied with your purchase. If you have any questions regarding our Refund and Return Policy, don’t hesitate to reach out to our customer support team at contact@giganovas.xyz.